Services are provided by:
Hanta Educational Services Ltd
6-9 Trinity Street,
Dublin 2,
D02 EY47,
Ireland
Courses at HESL are held weekly between Monday and Sunday. If a course does not reach the minimum number of students expected, HESL reserves the right to change the course structure.
To obtain certification of attendance, participants must attend at least 80% of the course. The details and contents of each individual offer are indicated in the relevant pages on the website www.hesl.eu.
Prices are valid from 01 January to 31 December of the current year.
Registration
HESL can only consider a participant enrolled once they have received the registration confirmation document. This document includes all information related to the course as well as payment conditions. Until HESL has received this document, the participant cannot be considered enrolled.
Payment
Within 10 days of receipt of the registration confirmation, the sending organisation must pay 30% of the total course fee. The balance must be paid 4 weeks prior to the start of the course.
If participants are registered less than 4 weeks before the start of the course, the total course fee must be paid no later than 10 days after receipt of the registration confirmation.
Terms of payment
Only bank transfer payments are allowed, no cash payments. The invoice with bank details will be sent to you along with the Course Confirmation Document.
Cancellations
All cancellations must be requested via email only
For cancellations made more than 4 weeks before the start of the course, HESL will refund the full amount minus 30% of the total.
For cancellations made less than 15 days before the start of the course, HESL reserves the right to retain the full cost of course and accommodation (if required).
There are no refunds once the course has begun.
Complaints
The following complaints procedure is designed to ensure that all complaints are dealt with fairly, consistently and promptly. It is also intended to provide a mechanism for feedback on the service provided by the organisation.
- All complaints must be made in writing, either by letter or email, and should be addressed to the complaints officer.
- The complaints officer will acknowledge receipt of the complaint within 5 working days and will aim to investigate and respond to the complaint within 20 working days.
- If the complaint is deemed to be justified, the complaints officer will take appropriate action to resolve the matter and will keep the complainant updated on progress.
- If the complainant is not satisfied with the response received, they may appeal in writing to the managing director.
- The managing director will review the complaint and respond within 10 working days.
- This is the final stage of the complaints procedure and no further appeals will be considered.