Job Interview Example Videos & Test Exercise 2

Following up the exercises from the Video #1 Office Interview, we have prepared another set of questions related to a second example video.

This time, two young people are attending an interview for a customer service role. The first part shows you a bad example of a job interview, the second part shows you how to conduct and answer the interviewer’s questions correctly.

The employer’s questions asked in each video are different, so make sure to watch them both!

You can download our free Guidebook on “Effective Communication Skills for Your First Job Interview” to help you with the questions.

VIDEO #2 CUSTOMER SERVICE INTERVIEW 1

Watch Interview #1 (starts at 00:44 and ends at 04:19) and answers the questions below.

QUESTIONS

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Q1: “How would you describe yourself” - Do you think his answer was good and why? If not, how can his answer be improved? *

Starts at 01:28 and ends at 01:48

Q2: “Why do you want to work with us?” - What do you think was wrong with his answer? Look at the language used, the content of the answer, and his body language. *

Starts at 01:49 and ends at 02:06

Q3: “What do you do for fun?” - What did you think of his answer? *

His answer was ok but his body posture and tone of voice gave a bad impression
His answer should include something work-related because the employer wants a candidate who works hard
His answer was ok but should explain what he likes about his passion

Starts at 02:07 and ends at 02:28

Q4: “What is your ideal job?” - What did you think of his answer? *

They asked him what was his ideal job, so his answer was ok, but he should have explained why and maybe added a second role
He should have mentioned the role he is applying for
He should have mentioned a career related to that role or that required similar skills

Starts at 02:29 and ends at 02:43

Q5: “How do you handle pressure?” – Going out with friends and volunteering at the animal shelter is a good answer, but it could be improved. Explain why, then identify what he should have omitted. Rewrite a better answer. *

Starts at 02:44 and ends at 03:10

Q6: “What would you show an alien that visits the earth for the first time?” What do you think is the purpose of this question and what should he have included in his answer, considering the fact that he is applying for a customer service role? *

Starts at 03:28 and ends at 03:45

Q7: Do you think he ended the interview in a good way? Give your feedback. *

Starts at 03:47 and ends at 04:19

VIDEO #2 CUSTOMER SERVICE INTERVIEW 2

Watch Interview #2 (starts at 04:20 and ends at 10:05) and answer the questions below.

QUESTIONS

Did you miss the first part of the exercise series? You can find it here.

We hope you find the videos useful and have as much fun watching them as we did making them!

These job Interview example videos and the Guidebook were created as part of the Erasmus+ Shape Your Future Project, which is designed to help disadvantaged young people find opportunities in the labour market and develop entrepreneurial skills.

We have created many more digital resources for young people and youth workers during the project. Check them out here!

If you want to participate in our Erasmus+ projects, check our Facebook and Instagram pages to stay updated on upcoming opportunities!

Job Interview Example Videos & Test Exercise 2

VIDEO #2 CUSTOMER SERVICE INTERVIEW 1

QUESTIONS

VIDEO #2 CUSTOMER SERVICE INTERVIEW 2

QUESTIONS

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