Course Description
This Erasmus+ school crisis communication training equips teachers and school leaders to provide accurate, reassuring and timely information when incidents disrupt normal school life.
Uncertainty during an emergency can lead to rumours, conflicting messages and anxiety among families, students and staff. Schools need clear responsibilities and communication procedures before an incident occurs.
Participants will examine crisis messaging, communication channels and stakeholder coordination, including how to handle unverified information, protect privacy and communicate accessibly with multilingual school communities.
Through simulations, participants will draft initial notices, practise staff briefings, respond to parent enquiries and refine updates as new information becomes available, without speculating or disclosing sensitive details.
The main practical output is a school crisis communication toolkit containing a contact map, message templates, approval steps and guidance for post-incident follow-up.
The course is suitable for school leaders, administrators, communications teams, Erasmus+ coordinators and teachers with pastoral or organisational responsibilities. Activities are adapted to school profiles and existing procedures.
Course Content
- Communication roles, audiences and trusted channels
- Writing clear emergency notices and timely updates
- Handling rumours, misinformation and sensitive personal information
- Inclusive and accessible communication with families and staff
- Creating message templates and a crisis communication workflow
Learning Outcomes
At the end of the course delegates will be able to:
- Map key audiences, roles and communication responsibilities
- Write concise, factual and empathetic crisis messages
- Respond appropriately to rumours and incomplete information
- Adapt communication for diverse families and learners
- Assemble a crisis communication toolkit for their school
Assessment and Certificates
Assessment of performance will be through delegate-completed portfolio of work. The final course certification for successful completion is a college-issued “Course Certificate of Completion”, for each module studied. In addition, where applicable, delegates will receive relevant EuroPass certificates.
